Terms of Use

1. About us and these terms

True Taxi Co., Ltd. (“we”, “us”) provides the TrueTaxi technology platform: mobile apps and related services that connect riders with independent partner operators and drivers. We are not a transport provider and we do not provide rides. Rides are provided by our partners, who are responsible for their vehicles, their drivers, their licences and the rides they give.

These terms apply when you use the TrueTaxi apps, this website or any other part of the platform. By using the platform you agree to them. If you do not agree, please do not use it.

2. Definitions

• Platform means the TrueTaxi apps, this website and the related services we operate.
• Rider means a person who uses the platform to request a ride.
• Partner (or operator) means an independent taxi owner or taxi company that offers rides through the platform.
• Driver means a person who drives a partner vehicle and uses the TrueTaxi Driver app. A driver may be a partner who owns the vehicle, or a driver working for a partner company.
• Ride means a trip in a partner vehicle that is requested through the platform.

3. Eligibility and accounts

• Drivers. A driver account requires you to be at least 18 years old and to give accurate identity, licence and vehicle documents. We review each application. We may approve it, reject it, or suspend an approved account.
• Riders. Give accurate pickup and contact information, so that the driver can find you and reach you about your ride.
• Your sign-in. Keep your sign-in details and your device secure. You are responsible for what is done with your account. Tell us promptly at support@gotruetaxi.com if you think someone else has used it.

4. Licence and acceptable use

We give you a personal, non-transferable, revocable licence to use the platform for its intended purpose. You must not:

• copy, reverse engineer, decompile or attempt to extract the source code of the apps, except where the law allows it;
• misuse the platform, or use it for anything unlawful;
• make fake bookings, fake requests or false reports;
• interfere with, overload, or try to gain unauthorised access to the platform, its servers or other users’ accounts;
• sell, rent or share your account with another person.

5. Fares and payment

• Fares are set by the partner. They are calculated by the GPS meter in the TrueTaxi Driver app or by the partner’s published tariff.
• We do not currently process payments. Riders pay the driver or partner directly, in the way they agree.
• A digital receipt is a record of the metered trip (for example the route, distance and time). It is not a payment made through the platform.

6. Bookings, cancellations and no-shows

• A ride request is not a guarantee of a ride. Partners and drivers may decline or cancel a request.
• If you no longer need a ride, please cancel as early as you can so that the driver can take another one.
• Repeated no-shows, late cancellations or abuse of drivers may lead to restricted use of the platform.

7. Rider and driver conduct

Everyone using the platform agrees to:

• behave safely and treat each other with respect;
• follow the law, including traffic laws and the conditions of the driver’s licence and vehicle registration;
• not carry prohibited or dangerous items;
• wear seat belts, and not carry more passengers than the vehicle has seat belts for.

8. Lost items

If you leave something in a vehicle, contact the partner operator or the driver first. If you cannot reach them, write to support@gotruetaxi.com with the date and time of the ride. We can use trip records to pass your message on to the driver or partner. We cannot promise that a lost item will be found or returned.

9. Complaints and disputes about a ride

Raise a complaint about a ride with the partner operator or driver first. If you need help, email support@gotruetaxi.com; we may be able to help with trip records. We are not a party to the ride, so the ride itself is a matter between the rider and the partner or driver.

10. Privacy

Our Privacy Policy explains what personal data we collect and how we use it. It forms part of these terms.

11. Intellectual property

The TrueTaxi name, logo, apps and website content belong to True Taxi Co., Ltd. You may not use them without our written permission. Partner names and logos belong to the partners.

12. Third-party services

The platform uses services from other companies, including map data from OpenStreetMap and Google Maps Platform, and the Apple App Store and Google Play to distribute the apps. Those services have their own terms and privacy practices, and we are not responsible for them.

13. Service availability

We work to keep the platform running, but we cannot promise it will always be available or error-free. Mobile networks, GPS accuracy, device settings and outages are outside our control and can affect requests, tracking, ETAs and the meter.

14. Disclaimers

To the extent permitted by law, the platform is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any warranty about the availability, accuracy or fitness for a particular purpose of the platform.

15. Limitation of liability

To the extent permitted by Myanmar law, we are not liable for the acts or omissions of partners or drivers, for the condition of vehicles, or for loss, injury or damage arising from a ride. To the same extent, our total liability for any claim connected with the platform is limited to the amount, if any, that you paid to us for it. Nothing in these terms limits liability that cannot lawfully be limited.

16. Indemnity

You agree to compensate us for losses, claims and reasonable costs that result from your breach of these terms or your misuse of the platform.

17. Suspension and termination

We may suspend or end your access to the platform, for example if you breach these terms, give false information or put others at risk. You may stop using the platform at any time. Drivers can delete their accounts as described on the account deletion page.

18. Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change is significant, we will tell you in the app or on this website. Using the platform after a change means you accept the new terms.

19. Governing law

These terms are governed by the laws of the Republic of the Union of Myanmar, and the courts of Myanmar have jurisdiction over disputes about them.

20. Contact

True Taxi Co., Ltd., No. (Tha-1/01), 73rd Street, between 115th and 116th Streets, Kywe Se Kan, Pyigyitagon Township, Mandalay, Myanmar. Email: support@gotruetaxi.com. See also our support page.