Support

Frequently asked questions

I have a problem with a ride

Contact the partner operator or the driver first. If you need our help, email support@gotruetaxi.com with the date and time of the ride and what happened.

I lost an item

Contact the partner operator or the driver. If you cannot reach them, email support@gotruetaxi.com with the date and time of the ride; we can use trip records to pass your message on.

How are fares calculated?

Fares are set by the partner. They come from the GPS meter or from the partner’s published tariff.

When is the app available?

The TrueTaxi passenger app is coming soon on the App Store and Google Play.

How do I become a driver?

See Drive with TrueTaxi for how to join and what you need.

How do I delete my driver account?

See Delete Your Account.

How is my data used?

See our Privacy Policy and Terms of Use.